Returns and refunds

If a product cannot be confirmed, we will not proceed with the order. The customer only needs to pay the final goods and delivery amount shown at checkout.

Contact us as soon as possible with your order number and clear photos. Keep the product and its packaging while we review the issue and arrange the appropriate remedy.

Eligibility depends on the product category, condition and retailer return window. Personalised, perishable, hygiene-sensitive or unsealed products may not be returnable. Contact us before returning anything.

The urgent delivery fee may not be refundable after collection has started, unless the order is faulty, incorrect or was not delivered as agreed.